Terms of Service

1. Acceptance of Terms

By accessing or using the Ojamaker platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of a business, you represent that you have the authority to bind that business to these Terms. If you do not agree to these Terms, you must not access or use the Platform. These Terms constitute a legally binding agreement between you and Ojamaker Technologies Limited ("Ojamaker," "we," "us," or "our").

2. Description of Service

Ojamaker provides a software-as-a-service (SaaS) platform that enables merchants ("Store Owners") to create, customize, and manage online stores to sell products to customers ("Shoppers"). Our services include: • Store creation and customization tools • Payment processing integration (via third-party providers) • Order management systems • AI-powered sales assistant • Visual search capabilities • Analytics and reporting • Custom domain support • Multi-vendor marketplace features (on applicable plans) We are a technology platform provider. We do not manufacture, sell, or fulfill any products sold through stores on our Platform. Store Owners are independent merchants solely responsible for their stores and transactions.

3. User Accounts

3.1 Account Registration

To use certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

3.3 Account Types

Store Owner Accounts: Used by merchants to create and manage stores. Store Owners are subject to additional obligations outlined in these Terms. Shopper Accounts: Used by customers to make purchases from stores on the Platform. Shoppers interact directly with Store Owners for product inquiries, fulfillment, and support.

4. Store Owner Responsibilities

As a Store Owner, you are solely responsible for: • All products and services you offer through your store • The accuracy of product descriptions, pricing, and images • Fulfillment of orders, including shipping and delivery • Customer service and dispute resolution • Compliance with all applicable laws and regulations • Collecting and remitting applicable taxes • Maintaining accurate business records • Responding to customer inquiries and complaints • Processing refunds and returns according to your stated policies • Obtaining all necessary licenses and permits for your business Ojamaker is not responsible for any aspect of the transactions between Store Owners and Shoppers.

5. Prohibited Content and Activities

You may NOT use the Platform to sell, promote, or facilitate: PROHIBITED PRODUCTS: • Illegal drugs, controlled substances, or drug paraphernalia • Weapons, firearms, explosives, or ammunition • Stolen goods or goods infringing intellectual property rights • Counterfeit or unauthorized replica products • Human body parts, organs, or remains • Endangered or protected wildlife products • Prescription medications without proper authorization • Tobacco products or e-cigarettes (where prohibited) • Adult content, pornography, or sexually explicit materials • Hazardous materials or dangerous goods • Products subject to trade sanctions or embargoes PROHIBITED ACTIVITIES: • Fraud, deception, or misrepresentation • Money laundering or terrorist financing • Pyramid schemes or multi-level marketing scams • Unauthorized collection of personal information • Harassment, abuse, or threats against others • Distribution of malware, viruses, or malicious code • Interference with the Platform's operations • Circumvention of fees or payments owed to Ojamaker • Creation of fake reviews or manipulation of ratings • Any activity that violates Nigerian law or international law Violation of these prohibitions will result in immediate account termination and may be reported to law enforcement authorities.

6. Intellectual Property

6.1 Ojamaker Intellectual Property

The Platform, including its design, features, code, trademarks, and content, is owned by Ojamaker and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

6.2 Your Content

You retain ownership of content you upload to the Platform (product images, descriptions, etc.). By uploading content, you grant Ojamaker a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content solely for the purpose of operating and promoting the Platform.

6.3 Infringement Claims

If you believe content on the Platform infringes your intellectual property rights, please contact us at legal@ojamaker.com with details of the alleged infringement.

7. Payment Terms

7.1 Subscription Fees

Store Owners pay subscription fees according to their chosen plan. Fees are billed in advance on a monthly or annual basis and are generally non-refundable except as required by applicable law or at our sole discretion.

7.2 Transaction Fees

Additional transaction fees may apply as specified in your subscription plan. Payment processing fees charged by third-party payment providers (Paystack, Flutterwave, etc.) are separate and governed by those providers' terms.

7.3 Taxes

You are responsible for determining and paying all taxes applicable to your use of the Platform and transactions conducted through your store.

8. Third-Party Services

The Platform integrates with third-party services including: • Payment processors (Paystack, Flutterwave, Stripe) • Email services (SendGrid) • AI services (OpenAI) • Domain registration (Namecheap) • Communication services (Twilio/WhatsApp) Your use of these services is subject to their respective terms and privacy policies. Ojamaker is not responsible for the actions, content, or data practices of third-party service providers.

9. Platform Availability

We strive to maintain Platform availability but do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue any part of the Platform at any time without notice. We are not liable for any interruption or discontinuation of service.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE • WARRANTIES OF NON-INFRINGEMENT • WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE • WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY CONTENT WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE PRODUCTS OR SERVICES SOLD BY STORE OWNERS ON THE PLATFORM.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: OJAMAKER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO: • Loss of profits, revenue, or business • Loss of data or goodwill • Service interruption or computer damage • Any damages arising from transactions between Store Owners and Shoppers IN NO EVENT SHALL OJAMAKER'S TOTAL LIABILITY EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO OJAMAKER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED THOUSAND NAIRA (NGN 100,000). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ojamaker, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: • Your use of the Platform • Your violation of these Terms • Your violation of any third-party rights • Products or services you sell through the Platform • Any disputes between you and Shoppers or other users • Your violation of any applicable laws or regulations This indemnification obligation will survive termination of these Terms and your use of the Platform.

13. Dispute Resolution

13.1 Disputes Between Users

Ojamaker is not a party to and is not responsible for disputes between Store Owners and Shoppers. Such disputes must be resolved directly between the parties involved. We may, at our sole discretion, provide mediation assistance but are under no obligation to do so.

13.2 Disputes With Ojamaker

Any dispute arising from these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration in Lagos, Nigeria, in accordance with the Arbitration and Conciliation Act.

14. Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including but not limited to: • Violation of these Terms • Violation of prohibited content or activities policies • Fraudulent or illegal activity • Non-payment of fees • Extended period of inactivity • Request by law enforcement or government agencies Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Lagos, Nigeria, for the resolution of any disputes.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by: • Posting the updated Terms on the Platform • Updating the "Last updated" date • Sending email notification (for material changes) Your continued use of the Platform after changes become effective constitutes acceptance of the modified Terms.

17. General Provisions

Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. Waiver: Our failure to enforce any right or provision shall not constitute a waiver of such right or provision. Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ojamaker regarding the Platform. Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18. Contact Us

If you have any questions about these Terms of Service, please contact us or email us at legal@ojamaker.com.

Ojamaker Technologies Limited

Lagos, Nigeria

Email: legal@ojamaker.com

Last updated: February 2026